Sensibilisation PHMR

Target audience

Airport agents and personnel in direct contact with travelers, and anyone involved in assisting passengers with disabilities or reduced mobility

Objectives

• Identify reference texts and stakeholders for PSH/PRM assistance
• Define the terms PSH, PRM and PHMR and understand their differences
• Know the 3 fundamental principles of the European regulation (non-discrimination, free of charge, continuity)
• Understand acceptance conditions and regulated refusal cases
• Recognize different types of disability, visible and invisible
• Identify frequent passenger needs throughout the airport journey
• Adapt reception in a respectful and professional manner