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Aviation SafetyInitialCertification included
PHMR
Persons with Disabilities or Reduced Mobility (comprehensive version)
Duration
2.5h
Format
E-learning
Validity
2 years
Available in: FR
Target audience
Airport agents and personnel in direct contact with travelers, and anyone involved in assisting passengers with disabilities or reduced mobility
Objectives
- Identify reference texts and stakeholders for PSH/PRM assistance
- Define the terms PSH, PRM and PHMR and understand their differences
- Know the 3 fundamental principles of the European regulation
- Understand acceptance conditions and regulated refusal cases
- Recognize different types of disability, visible and invisible
- Identify frequent passenger needs throughout the airport journey
- Adapt reception in a respectful and professional manner
- Structure an effective welcome exchange in 4 steps (welcome, clarify, propose, confirm)
- Request consent and manage tense situations or complaints
- Interpret the most common SSR codes (BLND, DEAF, DPNA, WCHR, WCHS, WCHC, MAAS)
- Apply safety rules related to electric wheelchairs and lithium batteries